We built SurveyVitals to bring voices to the forefront.

ranging in size from 10 to over 1,000, is a member of Mensa, has personally coached over 1500 medical providers and administrators and receives great reviews on his workshops and keynotes. Bob graduated from college as the #1 ranked Air Force ROTC cadet, with a degree in Aerospace Engineering. He then went on to finish a Masters Degree, and PhD coursework, in Astronautical Engineering. He graduated from pilot training as a distinguished graduate and his class’s “Most Outstanding Second Lieutenant” before finishing his F-111 training as #1 academically, and his class’s Top Gun. Bob was an instructor pilot for new fighter pilots and departed that assignment as a flight examiner and ranked #1 of over 200 instructor pilots. He taught Aeronautical Engineering at the U.S. Air Force Academy before flying the F-16 in Japan, where he was a Squadron Top Gun. His last military assignment was as an Air Force ROTC Commandant of Cadets, where he taught Leadership, Management, and Officership. After the Air Force, Bob joined a super-regional bank and managed an institutional sales group which dealt with over 500 banks. He quickly moved to be the broker dealer’s head of strategic programs, where he oversaw the insurance and investment division merger of two multi-billion dollar banks. He then oversaw a regional sales team with emphasis on private banking, trust services, brokerage and investment management. Bob moved on to become the CEO of a startup company that focused on online brokerage until it was acquired. Four months after the acquisition, Bob was moved to the CEO position of the acquiring company. Bob founded SurveyVitals, Inc. to follow his passion of teaching, speaking, coaching and helping organizations implement scientific method for continuous improvement. He surrounded himself with other strong leaders, people who perform a couple standard deviations above the mean! He’s an energizing and motivational leader, responsible for the company vision, strategy and leadership.

spent in the health care field. He previously worked as a Web Manager at a Hospital in Texas where he managed large growth in site statistics. Blake has a BA in Integrative Arts from Pennsylvania State University.

program tracking software. Bill has more than 30 years of IT experience specializing in loyalty and retail applications.Bill served as the Chief Technology Officer for MilePoint Worldwide where he led the development of the Cambio “Turning Miles into Money” engine and the point vending application utilized by major airlines and hotels. Prior to MilePoint, Bill was Senior Vice President of Systems Development at The Lacek Group Worldwide where he was responsible for the development of the Reward Loyalty Tracking System, an advanced consumer loyalty management system currently used by 30+ industry leading loyalty program sponsors worldwide. Before joining the Lacek Group, Bill spent 10 years in the airline industry and was involved in pioneering loyalty program technology for Republic and Northwest Airlines,including Northwest’s WorldPerks program.

skilled aviators and reluctant, timid volunteers. Known for his ability to matrix together solutions which optimize personnel and their traits to anticipate and overcome unforeseen circumstances, Grady has received award after award for top performance. Grady graduated from Texas Tech University with a degree in Chemistry. He served in several leadership roles while in college. He later earned a masters degree in Systems Administration from St. Mary’s University and was recognized as a Distinguished Graduate. Graduating from pilot training as a Distinguished Graduate, Grady earned the Flying Training Award for superior airmanship. He was also recognized as the Top Graduate from his Instructor training class and instructed in three aircraft. While in the military, Grady wrote the initial implementation plan for the Air Force’s conversion to Specialized Undergraduate Pilot Training and spearheaded a complete airspace restructuring for Cannon Air Force Base. He also has extensive international experience, having coordinated the sale of new fighter aircraft to Saudi Arabia and the introduction of new fighter aircraft for Singapore. Grady’s leadership capability was recognized early and he served in several leadership roles. In his last position, Grady was responsible for vision development, strategic planning, and execution for a 350-person organization, earning the Quality New Mexico Piñon Award. He was then selected to develop a matrix organization to develop deployment and employment capability for a 3,000-person organization—the end product was rated “Excellent.” During this time period, he also coordinated two major equipment moves to different continents. As a Union member, Grady led the Strategic Planning Committee for his Union. His task was to integrate the strategic objectives of the organization and focus the company toward the Union’s needs at the bargaining table. His team was responsible for integrating the internal and external communications of the Union, demonstrations of resolve, legislative efforts, and negotiations. Grady is now the President of a strategic planning and management company, where he advises clients on strategic vision, mission, and goals and on organizational development.

University of Colorado in 1985, conducting advanced research in unsteady aerodynamics. Dr. Russell was selected in 1991 to lead quality improvement efforts undertaken by the Air Force Space Command to better align user requirements and provider capabilities. His selection to serve as Commandant of the Air Force Institute of Technology in 1995 placed him a position to direct all graduate and professional education programs undertaken world-wide by Air Force officers. As the President of McMurry University, Dr. Russell provided operational and strategic leadership to a campus of 270 employees and 1500 students dedicated to high quality liberal arts and professional education. John retired from McMurry University in 2013, after a successful eleven-year tenure as its president. He continues to serve higher education through consultancy and regional accreditation efforts.

in psychology from the University of St. Thomas. In 1990, Dr. Bergmark founded Optum®. From his practice as a psychologist and his experience in employee assistance services, he was aware that many individuals in need of assistance do not know where to turn. In order to meet this need, Dr. Bergmark established an immediate response capability, staffed 24/7 by master’s-level counselors and registered nurses who were able to begin working with individuals at the moment they called. Because human problems are rarely one-dimensional, financial counselors and attorneys were also available for consultation as well as direct work with clients. In most cases multiple contacts, sometimes over very extended periods of time, were necessary to assure that workable and effective problem resolution strategies were in place. After growing Optum from an idea to a service covering over 24 million people, Dr. Bergmark retired in 2005. He continues to serve actively on a number of boards in the fields of healthcare and education.

understanding of commercial enterprise finances makes him an outstanding addition to the SurveyVitals team. Ray is Vice President and the Senior Lender at State Bank and Trust Co, Nevada, Iowa. He provides finance and consulting services to Midwest area businesses. Ray has over 25 years experience helping all sizes and phases of commercial enterprises from start up through maturity. His successful customer attraction and retention is through innovative solutions, personal attention and custom tailoring of financial products. Prior to banking, Ray was a Manager and Sales Trainer for Moorman Manufacturing where he developed and expanded business penetration in new and existing market areas. Ray is a business graduate of Iowa State University, serves as an adviser to the Iowa Bankers Commercial Lending School and provides leadership support in numerous community and professional organizations

his pilot wings and was assigned to the F-111 tactical fighter aircraft.General Westbrook’s twenty-eight years in the Air Force as a pilot, policy analyst, and senior manager included five years in Washington, DC, with a year on the National Security Council staff. Westbrook commanded the largest F-111 tactical fighter wing in the Air Force. During his two years at the helm, he helped plan and then execute the first overt use of military force against state sponsored terrorism, the joint Air Force/Navy strike against Libya in 1986. He was the Commandant of Cadets at the Air Force Academy and later oversaw all Air Force undergraduate pilot, navigator, and survival training. Using these experiences as well as insights gained while serving on the Board of Directors of a large insurance and financial services company and as an advisor to a dotcom start-up in Seattle have provided him with great perspective on business, process and how to build successful organizations.

Program. Cindy’s experience is diverse and includes working as a bookkeeper for a CPA, an office administrator for an Air Force NCO Club, an office manager for an orthopedic surgeon, manager of an interior design group for a home builder group in Colorado and with the Minnesota Youth Soccer Association. Her nursing experience includes working at a large hospital on a cardiac, telemetry floor. She has a bachelors degree in Business Administration from Texas Women’s University and is a registered nurse and graduate of Iowa Methodist School of Nursing.

where he manages the day to day operations of the department and 6 Ambulatory Surgery centers. Dr. Driggers has extensive knowledge of the Quality metrics and reporting and the QCDR. He has implemented quality care initiatives in all of his practices and worked closely with American Society of Anesthesiology’s AQI in developing a quality metric App for Medaxion EHR. Throughout his career he has been actively involved in the state and national Anesthesia societies. Most recently he served as a District Director on the board of the Florida Society of Anesthesiologists. He has been with SurveyVitals since 2014 when he served as the Director of Anesthesia Strategy and Technology and a physician advisor.

school of hard knocks, having held positions in the private sector, government, and with a national laboratory. He created and led a small venture capital firm in Washington State that focused on taking young, technology-oriented companies successfully into the marketplace. Jim learned the business of venture capital as Vice President for Operations and Strategic Planning for Fluor Daniel Technologies, the corporate venturing arm of Fluor Daniel, Inc. Similarly, he learned the diplomatic arts as Senior Advisor to the Ambassador-at- Large for Nonproliferation Policy in the US State Department, and served as the ranking US representative regarding nonproliferation matters to several countries. Jim grew and led several large programs at the Los Alamos National Laboratory, including nuclear safeguards, nonproliferation, arms control, and environmental management, the last being an organization of some 3,000 people and $300 million in funding. His technical background is in electronics engineering and computer science, in which he holds a doctorate degree, with concentrations in statistical decision theory and instrumentation. Currently, Jim focuses on helping organizations of all sizes to survive and prosper through the sometimes difficult and arcane process of developing applying innovative and effective improvements in their operations, products, and marketing.

a breadth of communications and public policy experience to the role, having served as Press Secretary to U.S. Senator Mike Crapo (R-Idaho). Kyra is a graduate of the University of Idaho.

When she’s not behind the desk, she’s adventuring outdoors with her family, reading, and writing.

researching a wide range of topics, including HIPAA violations. When not working, Jamie enjoys spending time with her dogs, watching college football, and reading biographies about U.S. presidents.

from start to finish. Outside of work he spends his time in the mountains of Idaho with his dog and significant other camping, biking, and snowboarding.

market development teams and as an advisory member of both the Government and Regulatory Affairs Committee of a large, international pharmaceutical company and the protocol development committee of a large biotechnology company. Dawn is a professor in the graduate program of the School of Public Service at Boise State University. She also serves on the board of trustees of the Idaho Shakespeare Festival. Outside of work, teaching and volunteering, Dawn loves to climb tall mountains and looks forward to returning to the Khumbu region of Nepal to spend some time on Ama Dablam, her favorite of the Himalayan giants.

worked as a personal trainer and a supervising customer service representative. He is very attentive to your needs and will make sure you have the best solution possible.

spending time with her two Pomeranians and supervising at motorcycle tracks in the Midwest.

Using a personalized, data driven approach in making decisions allows for prescriptive and detailed recommendations to be implemented with clients. She is a Pittsburgh native but is so excited to make Boise her home. While away from work, she can usually be found adventuring with her husband and dog, most likely eating pizza.

on the Women’s Soccer team (D-1). Hannah lived in Eastern and Central Washington for 12 years before relocating to Boise with her husband. She brings over 10 years of sales, management and customer service experience to the SurveyVitals team. Outside of work, you can find Hannah spending time with her husband and 2 dogs, doing outdoor activities, traveling or trying new breweries.

She is passionate about her work and client satisfaction. As a self proclaimed foodie, Jalea enjoys trying new restaurants and eateries and spending time with her dog.

staffing services and a $5 billion dollar hospital-based healthcare system. In 2004, Lori founded Novaetus, Inc., a marketing and consulting firm with a niche in the home-healthcare market. The company quickly expanded, becoming one of the largest CAHPS survey vendors in the U.S. before partnering with SurveyVitals. In her role as CAHPS Program Director, Lori serves on the leadership team and oversees day-to-day CAHPS operations and other survey projects. Read More

along with significant budgeting and management experience. David has worked for the U.S. House of Representatives supervising staff, working with federal agencies and managing constituent relations, and in local government overseeing communications and outreach. David holds a B.S. from Northern Michigan University and is an Eagle Scout. When not at work he enjoys coaching, traveling and Michigan’s great outdoors.

and client relations. Prior to joining Novaetus, Greg worked for over 30 years in the HVAC/Sheet Metal industry as both an Owner and Project Manager.

soccer, board sports and anything outdoors that is fun or challenging.

She and her husband have a son and daughter, and in her spare time she enjoys event planning, crafting and traveling.

Tristan is married with 3 kids and loves spending time playing video games, reading fantasy novels, watching anime, and drawing comics.

numerous API, and has expertise in data formats and consumption. In his free time, he likes to spend time hiking around in the beautiful foothills or biking near the Greenbelt in Boise, Idaho.

Before coming to SurveyVitals, Brent previously worked in QA and as a developer. In his spare time he enjoys snowboarding, drag racing, and drifting, but if it has an engine and goes fast he’s probably a fan.

During her early months in the USA, she decided to take QA courses. After successfully completing the QA courses, she received a work offer from one of the consulting companies based in California. Zarina worked for this company for nearly 4 year years. She gained extensive hands-on technical experience, which enhanced her QA skills. Zarina worked on long-term and short-term projects for this company. She has experience working in the Healthcare and Government sectors. In the summer of 2019, Zarina came to visit Boise, ID, as her husband’s job shifted here. Her first impression was so positive, and she continued thinking about this wonderful place even after returning to California. Finally, Zarina and her husband decided to move to Boise. They love hiking and mountains; Boise is the perfect little place for them. In her spare time, Zarina reads books and volunteers for an online initiative teaching English to low-income children. Also, she is quite active in maintaining a blog about her experiences in the USA.

for helping people and her love of problem solving by working on applications that improve people’s lives. She attended Boise CodeWorks in 2019 and after graduation worked as a Teaching Assistant before becoming a member of the team at SurveyVitals. In her spare time, she enjoys reading, hiking with her dogs, and cooking.

Sam has a passion for creative problem solving and innovative UI, and constantly seeks for new opportunities to expand his development knowledge. In his free time, Sam enjoys playing Dungeons and Dragons and watching classic Science Fiction and Horror movies with his wife.