Medicare Advantage and Prescription Drug Plan CAHPS

Schedule A Demo CAHPS Surveys

SurveyVitals is a CMS-approved MA & PDP CAHPS Vendor

Schedule a demo today to learn how SurveyVitals can help you meet your CAHPS needs.

What is MA & PDP CAHPS?
The Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) provides information to the Centers for Medicare and Medicaid (CMS) about the quality of health services provided through Medicare Advantage, Medicare, and Part D programs. This information is collected through the Medicare CAHPS surveys. SurveyVitals is a CMS-approved CAHPS vendor for MA & PDP CAHPS, as well as eight other CAHPS surveys.
What does the survey assess?
The MA & PDP CAHPS survey questions cover six question areas.
  • Getting Needed Care
  • Getting Appointments and Care Quickly
  • Doctors Who Communicate Well (reported to contracts – not reported to consumers)
  • Customer Service
  • Getting Needed Prescription Drugs (MA-PD and PDP)
  • Care Coordination
What modes of administration are offered?
SurveyVitals offers two survey mailings, as well as a telephone follow-up to non-respondents.
Will my organization’s MA & PDP CAHPS data be publicly reported?
Yes, results will be publicly available online at
What other CAHPS surveys do you provide?
In addition to MA & PDP CAHPS, SurveyVitals is approved to administer CAHPS for MIPS, OAS CAHPS, Hospice CAHPS, CG-CAHPS, ACO CAHPS, HHCAHPS, HCAHPS, and ICH-CAHPS. If you are interested in other CAHPS surveys not listed, let us know at
Does SurveyVitals have supplemental surveys?
Yes! SurveyVitals’ 360° solutions provide insight at every level of your organization. Contact us today to to learn more about our digital solution with patient feedback year-round for improvement between CAHPS survey cycles.