93% of satisfied customers are loyal
to their pharmacy, compared to only 45% of customers who are dissatisfied.
Proactively engage customers on their terms and preferred devices with SurveyVitals to maximize feedback and drive satisfaction and brand loyalty.
Pharmacy Solution
- Retail pharmacy experience
- On-site clinic experience
- Retention focused
- Low-score drill down questions for greater detail
Focus Areas
Pharmacy Staff Provider Communication Net Promoter Overall Scheduling Wait Times Facility Care Plan Mobile Experience Comments and more!
Additional Options
- Custom email and text message settings
- URL forwarding
- Customer Contact Request
Available Survey Modes
- Text-Message
- Interactive Voice Response
Request Survey
What’s Included: The 360° Solution
The full feedback loop providing insight into the many aspects of your workflow.
Pharmacy Survey
Quickly understand customer needs and address lasting concerns with SurveyVitals’ primary pharmacy experience survey. Actionable insights in real-time to guide your quality improvement efforts and increase retention.
Onsite Clinic Survey
Capture feedback from patients about their experiences at your onsite care clinics quickly with this digital survey sent post-encounter.
Employee Satisfaction
Feedback from pharmacy staff about the workplace environment, job satisfaction and more.Practitioner Satisfaction
Gain important insights from your pharmacists and clinic providers on their quality of life at work.Peer 2 Peer
Increase accountability and awareness of workplace conflict with the Peer-to-Peer survey.Related Resouces
Measuring the Patient Experience Digitally: Why it Matters?
SurveyVitals CEO Bob Vosburgh shares perspective on the many reasons to consider patient opinion beyond reimbursement
Study: Unverified Patient Reviews an Unreliable Guide
Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014.
MIPS 101: 2018 Program Year
Not sure of your status under MIPS? Checkout our reporting guide to learn about program requirements.