New Features: Telehealth Survey and Updated Survey Interface
The SurveyVitals solution is continuously evolving to fit our users’ unique needs–healthcare organizations of all sizes and specialties. Improvements and new developments to the online reporting patient experience platform come as a result of direct input and asks from clients.
Our newly released telehealth survey solution makes it easy for practices providing both in-person visits and audio/visual offerings to understand and measure what might feel like a new experience. Additionally, the patient survey interface has been optimized to improve user experience. To learn more about these releases, read below or contact your SurveyVitals account manager.
Interested in learning more about SurveyVitals? Request more information here.
Telehealth Survey
Due to the spread of the novel coronavirus, COVID-19, more healthcare organizations are offering virtual visits than ever before to reduce the risk of exposure to patients and staff. To help our clients adapt, we developed the Telehealth Patient Satisfaction Questionnaire (TPSQ).
The telehealth survey features 12 questions about the patient experience with virtual visits within your healthcare organization. These questions cover scheduling the visit, logging on, provider communication and interactions, and willingness to recommend.
The telehealth survey easily adapts to your workflow. Organizations offering both in-person and telehealth visits can upload a single patient list for both visit types, so no additional work is needed after survey setup is complete.
Updated Survey Interface
Our new digital survey interface was designed to improve the user experience for patients while taking the survey. The update ensures a consistent experience and furthers patient accessibility. Over 90% of SurveyVitals digital surveys are completed on mobile devices.
If you are interested in enabling the telehealth survey for your organization or have questions about the updated survey interface, reach out to your SurveyVitals Account Manager or contact us using the blue chat icon at the bottom of the screen.
blake June 16th, 2020 Categories: COVID-19, featured, Outpatient Practice, Patient Experience
Tags: benchmarks, Improvement, New Feature, New Functionality, outpatient, patient experience, Patient feedback, Patient Satisfaction, Surveys, telehealthBreakout Provider Performance by Location
SurveyVitals has enhanced the Location & Provider Details reporting feature to optimize how organization and division-level users capture provider performance.
Location & Provider Details allows organization and division-level users to quickly filter, sort, and rank division and provider performance for the whole organization. This time-saving tool eliminates the work of running custom reports and organizing data.
Based on client feedback, the Location & Provider Details data models have been updated to provide a more granular look at your organization’s data and individual provider performance across locations.
Provider Performance by Division
Organization-level users will continue to see all providers and their performance across all divisions where they practice. Division-level users will now see only the providers and their performance data for that particular division. At this level of granularity, the data becomes more pertinent by giving division leaders and clinicians a better sense of how providers interact with patients in different locations and settings.
Location codes and provider NPIs have also been added to the Location & Provider Details data. This information may be useful to match up providers and locations appropriately when downloading raw data.
Provider Scorecard
You can compare a provider’s individual performance across locations by viewing the new provider scorecard. Simply click the name of any provider in the report results to view this data.
The scorecard allows you to see how a provider is performing at one location versus another or overall. For example, the scorecard below shows the provider performing in the 100th percentile for some question groups at certain locations, but in the 1st and 3rd percentile for the same question groups at different locations.
Benchmarks
Organization, National, and Specialty benchmarks have been added to provide ease of use for users who want to see a breakdown of their provider or location performance and compare it to the national average and specialty benchmarks. These benchmarks can be added to division-level data as well as the provider scorecards.
Questions?
Want to know more about Location & Provider Details? Contact our support team today or reach out to us. You can also always drop us a message using the blue chat icon below.
blake July 25th, 2019 Categories: featured, Patient Experience, Product Features
Tags: benchmarks, Improvement, New Functionality, patient experience, Patient Satisfaction, Portal, reportingAll new ranking system & reporting enhancements
Many of you provided feedback during the recent SurveyVitals Innovation and Reinvention retreat, and we’ve just launched the first enhancement based on your comments. We’ve redesigned the dashboard to:
- Concisely reflect your percentile ranking gauges
- Rank against organizations and peers across the country
- Narrow the scope of the gauges to provide a 30-day look back
- Quickly identify improvement opportunities
- Provide a one-year composite percentile ranking chart with month-by-month data points
- Easily recognize trends across your organization, divisions and practitioners
These enhancements provide practitioner-specific perspective and a comprehensive view of your benchmarked performance over time.
New percentile rankings gauges
Percentile gauges now show your individual performance versus your respective peers over the past 30 days. Benchmark calculations are no longer based upon an aggregated group of practitioners where physicians and nurse anesthetists are combined—a change specifically requested during the retreat.
New composite percentile for the past year
This is the first step we’re taking to improve and simplify your reports. Stay tuned for more exciting improvements from the SurveyVitals team in the near future. Log in and have a look!
blake September 22nd, 2014 Categories: featured, Patient Experience, Product Features
Tags: benchmarks, Dashboard, reportingYour Most Valuable Feedback Combined
Improvement is a top priority and the SurveyVitals Dashboard brings it all together.
Remarkably easy to use, your personalized dashboard report highlights feedback for a selection of surveys. Collectively, these surveys allow for a view of patient and peer perspectives. Directly compare against your peers nationally and organizationally, development areas via gap analysis, trends over time and more. All allowing you to take meaningful action, when opportunities to improve are highlighted, or affirmation of the work you have already done.
How it works
Your customized report highlights improvement areas for patient satisfaction and other surveys. Your two greatest opportunities for improvement are revealed after a gap analysis against the national benchmark. You can then use the Education button for suggestions on how to amplify your score.
The dashboard include the Patient Satisfaction Questionnaire, Peer 2 Peer, and other provider surveys. Talk to your SurveyVitals portal administrator if you would like to run the additional surveys.
blake April 16th, 2014 Categories: featured, Patient Experience, Product Features
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