The SurveyVitals solution is continuously evolving to fit our users’ unique needs–healthcare organizations of all sizes and specialties. Improvements and new developments to the online reporting patient experience platform come as a result of direct input and asks from clients.
Our newly released telehealth survey solution makes it easy for practices providing both in-person visits and audio/visual offerings to understand and measure what might feel like a new experience. Additionally, the patient survey interface has been optimized to improve user experience. To learn more about these releases, read below or contact your SurveyVitals account manager.
Interested in learning more about SurveyVitals? Request more information here.
Due to the spread of the novel coronavirus, COVID-19, more healthcare organizations are offering virtual visits than ever before to reduce the risk of exposure to patients and staff. To help our clients adapt, we developed the Telehealth Patient Satisfaction Questionnaire (TPSQ).
The telehealth survey features 12 questions about the patient experience with virtual visits within your healthcare organization. These questions cover scheduling the visit, logging on, provider communication and interactions, and willingness to recommend.
The telehealth survey easily adapts to your workflow. Organizations offering both in-person and telehealth visits can upload a single patient list for both visit types, so no additional work is needed after survey setup is complete.
Our new digital survey interface was designed to improve the user experience for patients while taking the survey. The update ensures a consistent experience and furthers patient accessibility. Over 90% of SurveyVitals digital surveys are completed on mobile devices.
If you are interested in enabling the telehealth survey for your organization or have questions about the updated survey interface, reach out to your SurveyVitals Account Manager or contact us using the blue chat icon at the bottom of the screen.
blake June 16th, 2020 Categories: COVID-19, featured, Outpatient Practice, Patient ExperienceTags: benchmarks, Improvement, New Feature, New Functionality, outpatient, patient experience, Patient feedback, Patient Satisfaction, Surveys, telehealth
SurveyVitals is excited to announce the launch of the Improvement Center in our client portal!
Our reporting, alerts, and dashboards have given our clients the real-time data needed to identify trends and work toward improving the patient experience. The Improvement Center takes the solution to the next level with a wealth of educational videos and articles to aid providers in targeting improvement where it is needed most.
To get started using the Improvement Center, login to your portal and click ‘Improvement Center’ in the left navigation. Browse general resources on the Improvement Center homepage, or view resources by survey. Survey-specific content is broken down by question group.
Not sure where to start? Use the Report Builder to analyze your data and comments and identify improvement opportunities. Then utilize the resources in the Improvement Center to gain a better understanding of what may help your patients in those areas.
SurveyVitals created the Improvement Center using input from top performers combined with extensive scientific-based research into the patient experience. Check back often for new content as our improvement resources evolve and grow with your solution.
blake May 6th, 2019 Categories: Anesthesia, featured, Outpatient Practice, Patient Experience, Product FeaturesTags: anesthesia, Best Practice, Improvement, New Feature, outpatient, patient experience, Patient Satisfaction
Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through potential patient complaints or requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.
If notifications are enabled, users will automatically receive an email as soon as a patient completes a survey with the area of the contact request included. Additionally, users can access the Alerts page when logged in to see detailed information about who would like to be contacted, and why a contact request was made.
Want to get started with Contact Me Department? Get in touch with your client account manager or email us at email@example.com.
New here? To learn more about what sets SurveyVitals apart from other patient experience solutions, email us at firstname.lastname@example.org to setup your demo today or drop us a line using the blue chat icon below.
Interested in learning more about SurveyVitals? Schedule a demo today.
blake April 28th, 2017 Categories: featured, Patient Experience, Product FeaturesTags: New Feature
Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.How does it work?
Schedule a demo to learn more today.
Questions? Message us using the blue chat icon below to speak to a member of your support team or to get more information about SurveyVitals.
blake April 11th, 2017 Categories: featured, Patient Experience, Product FeaturesTags: New Feature
New! Create and edit login credentials for your users, upload provider photos, manage alerts and more with the new user management page.
Have multiple users who need access? No problem! Adjust a user’s access to Organizational, Divisional, or Provider level to best suit your organization’s needs. Login and click the ‘Manage Users’ tab from your admin drop-down in the portal to get started.
Note: If you currently utilize multiple usernames, you should have received an email containing your new primary username, which is your email address, needed to access all SurveyVitals® accounts starting 6/13/2016. If you did not, or need assistance, contact your SurveyVitals® account manager or message us a via the chat feature below.
blake June 13th, 2016 Categories: featured, Product FeaturesTags: New Feature, user management
The SurveyVitals team is profoundly passionate about building the tools that help our clients improve and reduce malpractice risk. While you’ve always had the ability to view the notifications that alert you to possible issues, we’ve now made it even easier to manage, track, and archive alerts and contact requests in one easy location. You can even investigate improvement opportunities within the context of the specific survey that triggered the alert.
At the highest level, you’ll see faster page responses, better filtering, and an expanded view of alerts within the context of the survey. Brief videos explain how to navigate the new page. Let’s dive a little deeper into some of the exciting new functionality.Filter & Sort
Filtering allows you to sort, organize and quantify your alerts. Use the high-level filtering at the top of the page to view alerts versus contact requests and see which are active versus archived. There’s also search functionality if you’re looking for something specific.
Specific filters allow you to sort by date or filter by providers, division, survey, score, or whether comments are present. Please remember to press the Load button if you sort by Survey type.View in Context, Archive & Edit
Once you’ve found an alert, you can quickly see if a patient contact request is associated with it. In the image below, you can see that the provider has received a survey that triggered an alert and has a patient contact request. The entire patient survey loads to the right so you can quickly see the low scores in context of the entire completed survey. We note how often the provider receives low scores in this area–from often to rarely. If you prefer to see only alerts without the survey details, simply click the Collapse View button in the upper right-hand corner.
Once you’ve reviewed an alert, you may choose to archive or delete it. Archiving removes an alert from your inbox, but does not delete them. You may archive and delete alerts one by one or by using the Select All button.
Contact requests require follow up and now allow you to assign a status to each. All requests start as Open and can be changed to In Progress or Closed. A log tracks the status each time the alert is viewed or changed and adds a user name and time stamp so there is a history of the interaction with each contact request. There’s even a new notes field where a user may type in the next steps or how the issue was resolved. This feature will make communication between those who manage alerts virtually seamless. The Visibility button in the upper right-hand corner tells you which people in your organization can see contact requests and notes.
We hope this new functionality helps you better manage your organization’s alerts and contact requests. Click on the About button in the upper right-hand corner for more information or click the ? button in the lower right corner to connect with a member of our Support Team if you have questions.
blake September 10th, 2015 Categories: featured, Patient Experience, Product FeaturesTags: Alerts, New Feature, New Functionality
An analysis of patient comments in the first two months of 2021 shows a trend in patients seeking information on how to schedule a COVID vaccine. Compared to the last two months of 2020, there has been a 301% increase in the mention of vaccines in free text patient comments. A limited vaccine supply has […]
The Centers for Medicare and Medicaid Services (CMS) has reopened the extreme and uncontrollable circumstances exception application for the 2020 performance year due to the COVID-19 public health emergency. Clinicians, groups, and virtual groups have until March 31, 2021 to submit an application requesting MIPS performance category reweighting. Data for the 2020 performance year that […]
Over 80% of patients turn to Google when looking for a new healthcare provider. SurveyVitals’ online reputation tools have helped boost client Google reviews by 281%. While increasing your number of online reviews is essential for attracting new patients, it’s equally important to respond to these reviews appropriately. Patients are certainly reading online reviews, but […]
Wait times have long been a common concern for patients at office-based medical appointments. When telehealth skyrocketed in popularity last year, it became clear that wait times are even more of a frustration for patients during virtual visits. The numbers show wait times are the biggest pain point for patients who use telehealth. While the […]
New Feature: SPSQ Low Score Comment Prompts
Better understand patient concerns with our low-score survey logic, now included on our Standard Patient Satisfaction Questionnaire (SPSQ). When patients select a score of a ‘1’ or ‘2’ on the five-point Likert scale for any standard survey question, they will be prompted to leave a comment describing their experience in that area.
The long-term use of this feature on our Anesthesia Patient Satisfaction Questionnaire (APSQ2) has been effective in helping providers to better understand trends and improvement opportunities in specific areas. These prompts encourage patients to include details about a specific part of their experience, providing deeper insights than often gained with generalized comment prompts at the end of a survey. Please note, there will be no change to the existing SPSQ comment questions with the addition of the low score prompts.
To gain even more insight from your patient feedback, use our sentiment analysis tool to review patient low score comments. This will help you to identify the most critical feedback quickly.
Have questions about this new feature or the SPSQ survey? Chat with us using the blue chat icon below, or reach out to your client account manager. Interested in learning more about SurveyVitals? Request a demo of the solution here.
blake December 16th, 2019 Categories: featured, Outpatient Practice, Patient Experience, Product FeaturesTags: Improvement, low score, New Feature, New Functionality, notifications, outpatient, patient comments, patient experience, Patient feedback, Patient Satisfaction, reporting