Five Features You Might Not Be Using but Should
With SurveyVitals’ comprehensive solution, you have access to all of our features without any extra cost. It’s likely you’re using our robust reporting tools, but are you taking full advantage of everything your solution has to offer? Here are five SurveyVitals features you should consider incorporating into your improvement strategy today.
1) Comment Sentiment Analysis
Sentiment analysis was rolled out with SurveyVitals’ recent Report Builder upgrade. Using natural language processing (NLP) and a machine-learning algorithm, sentiment analysis helps you gain a better understanding of your patient comments by providing tonal and sentiment insights.
Text comments can be sorted by sentiment ranking to help you identify the most critical feedback. Sentiment analysis saves you time and drives a higher awareness of your patient experience. See your comment analysis today by using the ‘Report Builder’ in your portal.
2) Improvement Center
You’ve reviewed your data and you know your improvement priorities, but that’s only the first step. Improvement can be overwhelming. Using input from top performers combined with extensive scientific-based research into the patient experience, we created the Improvement Center. Log in to your portal today to access dozens of articles and videos to gain a better understanding of the behaviors that contribute to higher patient satisfaction. Simply click ‘Improvement Center’ in the left navigation of your portal.
3) Challenge Mode
Challenge Mode is an excellent way to boost user engagement and drive improvement. Administrators can issue challenges to providers throughout the organization and focus on specific survey questions or question areas. Then watch as participants work to rise to the top of the leaderboard! Scores are tracked throughout the specified challenge timeframe and providers can see how their scores compare to their peers. Start using Challenge Mode today by clicking ‘Challenge’ in the left navigation on your portal.
4) Email Alerts
We know you’re busy, and checking in on the portal can easily get away from you. From instant low-score alerts to bi-weekly kudos emails, our email alerts keep you up to date on your performance. Alerts are designed to provide constant awareness of your strongest areas as well as highlight your improvement opportunities.
Alerts can be enabled by an administrator on the ‘Manage Users’ page.
5) Survey Customization
Did you know you can personalize the survey requests sent to patients for all three modes of contact? Customizing these requests adds a level of familiarity, which may contribute to higher response rates and more accurate feedback.
To customize survey requests, access the options under the ‘Survey Settings’ tab in the left navigation in your portal.
blake July 23rd, 2019 Categories: featured, Patient Experience, Product Features
Tags: Alerts, Improvement, notifications, patient experience, Portal, Surveys, user managementUsername & User Management Update!
New! Create and edit login credentials for your users, upload provider photos, manage alerts and more with the new user management page.
Have multiple users who need access? No problem! Adjust a user’s access to Organizational, Divisional, or Provider level to best suit your organization’s needs. Login and click the ‘Manage Users’ tab from your admin drop-down in the portal to get started.
Note: If you currently utilize multiple usernames, you should have received an email containing your new primary username, which is your email address, needed to access all SurveyVitals® accounts starting 6/13/2016. If you did not, or need assistance, contact your SurveyVitals® account manager or message us a via the chat feature below.
blake June 13th, 2016 Categories: featured, Product Features
Tags: New Feature, user managementFAQ – Why should providers have their own SurveyVitals® portal login?
One of the hallmarks of the SurveyVitals® solution is the prompt electronic feedback it provides. Administrators already see this feedback, and it’s crucial that providers receive it too. Feedback drives improvement, helps lower the risk for medical malpractice lawsuits, and improves patients’ perceptions of care in the process.
SurveyVitals provides this important patient feedback via the online portal and through alerts. All providers should have access to their personalized portal where they can view their survey results, percentile ranking, statistical confidence, national composite rank, alerts, and more. This helps them understand how patients rate their care so they can look for improvement opportunities and adjust their approach if needed.
It’s important to turn on alerts for all providers. Alerts are a vital part of the feedback loop and can be used to identify trends in patient perceptions. Low patient scores trigger an alert to the provider and the Administrator. It’s not uncommon for a provider to receive a few low score alerts since patients have their own unique experience with health care. But a string of alerts in the same area could signal an issue that needs to be addressed. We’ve analyzed our data and found that alerts are generated for about 7% of all surveys. Prompt attention to those alerts can help mitigate potential malpractice risks. Alerts also help practitioners modify their practice without the need for extensive one-on-one coaching.
As an Administrator, how do you know if all of your providers have access to their personalized portal? Go to the Provider Stats module of your dashboard and click on the Login Count heading. Look for providers that have No Login instead of a chart.
To set up a provider’s login, go to your dashboard and click on Admin in the upper right corner. Scroll down and click on Provider Details, click on the plus sign next to the provider’s name, and complete the User Details section. You can always click on the blue question mark button in the lower right corner if you need assistance.
Alerts and portal access give providers the awareness needed to address any potential issues without extensive coaching or administrative involvement. Our analytics show that patients’ perceptions of care improve over time when providers receive alerts and have an opportunity to modify their approach. Let your providers take full advantage of the SurveyVitals solution. Set them up with portal access and turn on their alerts today!
blake October 7th, 2015 Categories: featured, Patient Experience, Product Features
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